帮助中心 和 frequently asked questions for billing, accounts 和 more

确定! You can open a new account, close an existing account, or move your service conveniently online at 开始,停止,移动,

是的! 的 预算支付计划 smooths out monthly energy costs creating predictable bills year-round to avoid spikes in the winter or summer months.

We estimate the total annual energy cost at your location based on previous energy usage, 将成本除以12个月, 每月平均费用的账单. 如果您在该地点居住不到1年, the monthly average payment will reflect usage by previous occupants. 如果地点是新建的, the monthly average payment will be based on usage at similar locations.

We review your actual energy usage 和 monthly payment amount in March, June, 和 November. If your actual energy usage is higher or lower than the estimate, then your monthly 预算支付计划 payment amount may increase, 减少, 或者在那些时候保持不变.

6月, we determine if you have over- or under-paid for actual energy used fo the entire year (from June to June). 如果你多付了钱,那么你会收到退款或信用卡. If you under-paid, you will be billed for the outst和ing balance.

是的. 参观 我的账户 页面 和 click "Schedule AutoPay" to setup AutoPay with any major credit card, 借记卡, 贝宝账户, 电子支票, 或自动转帐. (Click ADD PAYMENT METHOD to add credit card, 借记卡, or bank information.)

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At this time PSE does not offer combined billing for customers with multiple accounts.

是的. Large business customers may be eligible for natural gas transportation. Transportation customers purchase natural gas from a third-party marketer 和 have it delivered by PSE. Natural gas rate schedules for transportation customers include Schedules 31T, 41T, 85T, 86T87T.

PSE requires 60 days’ notice to become a natural gas transportation customer, 你必须与PSE签订一年的交货合同, 和 you must install a telephone line for PSE telemetering equipment at your natural gas meter.

请 note that there may be charges/credits associated with a transportation rate schedule.

If you have questions about becoming a Natural Gas Transportation customer, please contact your PSE account representative or email PSE at customercare@allchucaneat.com 有关详细信息,.

Your electric 和 gas rate schedules (or plans) can only change once in any 12-month period.

We recommend reviewing your monthly usage to verify that your current rate schedule is appropriate for your business. 您可能有资格更新您的费率表, 如果您的费率表在过去12个月内没有改变.

如果你的电压要求改变了, your business 和 PSE will need to install different equipment 和 electric service at your site. 如果您的费率表在过去12个月内没有改变, then your rate schedule can change on the date of the voltage change.

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No. You can report a power outage without a PSE account by visting our 报告故障 页面.

如果您是PSE客户,请登录到您的PSE.Com帐户是报告中断的最佳体验, 检查停机状态, 得到估计的修复时间.

PSE客户可以创建一个PSE.. Com网上帐户 创建账户 页面.

是的. 的 outage map is a service we provide for 普吉特海湾能源公司 customers 和 only reflects power 中断 within PSE’s electric service area.

要查看估计的电力恢复时间,请访问PSE.com 停机地图 然后点击地图上的“大头针”或阴影停用区域. Estimated restoration times are provided in the 停机 Details.

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meter

You can match the number on your PSE bill with the number on your meter to verify that your electric 和 natural gas meter are correct.

如果您怀疑有人篡改仪表,请访问我们的 仪表篡改页 并联系PSE寻求帮助.

确定! You can open a new account, close an existing account, or move your service conveniently online at 开始,停止,移动,

创建一个在线帐户很容易. 参观 PSE.com home 页面 和 click Create Online 账户 under the blue sign-in button.

You can view up to 24 months of past bill on an active account by visiting 付款历史.

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请访问“我的设置”页面更新您的 联系信息通知偏好.

请浏览 通知首选项页面 更新您的警报和通知首选项.

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详情请浏览 可再生能源 home 页面 to learn more about our renewable energy programs 和 sign-up!

您也可以联系PSE能源顾问 energyadvisor@allchucaneat.com 或致电1-800-562-1482,周一至周五,上午8点.m. 到5点.m.

详情请浏览 可再生能源 home 页面 to learn more about our 绿色能源 和 太阳能的选择 programs.

您也可以联系PSE能源顾问 energyadvisor@allchucaneat.com 或致电1-800-562-1482,周一至周五,上午8点.m. 到5点.m.

是的! Your enrollment increases the amount of power generated from renewable 资源 by:

  • 减少我们地区对化石燃料的依赖
  • 帮助ing to build or buy a wider range of renewable energy sources in our region
  • Supporting the local economy by helping to create green jobs right here in Washington 和 in the Pacific Northwest

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骗局
诈骗

请浏览我们的 诈骗警报 页面 for more information about 骗局s targeting utility customers.

要举报诈骗,请致电1-888-225-5773与我们联系. We'll ask 有关详细信息, about the 骗局, like the time of the call 和 what the 骗局mer asked you to do.

使用PSE很容易启动服务. 请 请访问我们的停止、启动或移动服务网页 并按照说明启动服务.

使用PSE很容易停止服务. 请 请访问我们的停止、启动或移动服务网页 并按照说明停止服务.

要代表您的租户启动新服务,请完成 签署授权表格 在执行 开始服务 事务 . 除了, signing up for an Owner Allocation Agreement with PSE ensures that there is no lapse in financial responsibility while allowing you to manage your properties online through MyPSE.

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If you notice a tree that is dangerously close to overhead lines, please call your 当地的树木栽培家 或填写我们的 触点形式 和 we'll send out a PSE-certified arborist to investigate at no cost to you.

欲了解更多信息,请访问我们的 树修剪 网页.

安全: Falling trees 和 branches can bring down poles 和 power lines causing very dangerous situations on the ground.

可靠性: Falling trees 和 limbs or even limbs that simply come in contact with power lines can cause power 中断.

No. It is extremely unsafe for you to trim vegetation growing near power lines – even trees that are on your property.

Only specially trained 树修剪 professionals should do this work.

请致电当地的树艺师或填写我们的 触点形式 和 we'll send out a certified arborist to investigate at no cost to you.

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使用细节
使用细节

在你睡觉或离家的时候关掉暖气, 门窗采用挡风雨条, 和 taking shorter showers can all make a big impact on your energy usage.

查看我们的 节能贴士网页 有关如何减少能源使用的更多资讯.

请访问 我的账户 点击“我的使用情况”查看您的能源使用数据.